Draft for review. Not yet in effect.

Support

Write to support@energybalance.app and a person will answer. It helps to say what you were doing and what you saw.

Energy shows no food

EnergyBalance reads food from Apple Health; it does not log it. Check two things:

• In your food app, turn on sharing with Apple Health.
• On your iPhone: Settings, Health, Data Access & Devices, EnergyBalance. Make sure the food items are switched on.

My numbers look wrong

The app can only be as right as what it reads. Look at the day in Apple Health first: if the food or weight is missing or doubled there, it will be in EnergyBalance too. If the model itself runs high or low for you over weeks, Model Calibration on the Goals screen compares it with your scale and offers a correction.

The Apple Watch app is missing or out of date

Open the Watch app on your iPhone, find EnergyBalance in the list, and turn on Show App on Apple Watch. The Watch app installs and updates through your iPhone.

Change or cancel a subscription

On your iPhone: Settings, your name, Subscriptions, EnergyBalance. Refunds are handled by Apple.

Delete my account

In the app: Settings, Delete account. This removes your account and everything on it from our servers. It does not touch your data in Apple Health.

Privacy

What the app collects and where it goes is in the privacy policy.